Common Questions
To place an order, browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information. Once your order is confirmed, you'll receive an email confirmation with your order details.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and cash on delivery for select locations. All payment methods are secure and encrypted.
Standard shipping typically takes 5-7 business days. Express shipping options (2-3 business days) are available at checkout. International orders may take 10-15 business days depending on the destination.
You can cancel or modify your order within 24 hours of placing it. After 24 hours, if your order has already been processed or shipped, please contact our customer service team. Orders that have shipped cannot be modified but can be returned once received.
We offer a 30-day return policy for unused items in original packaging. Items must be in their original condition with tags attached. To initiate a return, please contact our customer service team or use the return portal in your account dashboard.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website. You can also view order status in your account dashboard.
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location. During checkout, you can see available shipping options and costs for your destination. Some products may have restrictions based on destination.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include photos of the damaged item or the incorrect product received. We'll arrange for a replacement or full refund, including return shipping costs.
Click on 'Sign Up' in the header or during checkout. You'll need to provide your email address, create a password, and optionally provide your name and phone number. You can also check out as a guest, but creating an account allows you to track orders and save addresses.
Yes, we take data security seriously. All personal information and payment details are encrypted using SSL technology. We never share your personal information with third parties except as necessary to process your order (e.g., shipping carriers).
Yes, refunds are available for eligible returns within 30 days of purchase. Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned items.
Yes! We regularly offer discounts and promotional codes. Subscribe to our newsletter to receive exclusive offers and early access to sales. You can also check our special offers page for current promotions.
